Review 1 of 4
Summary: I bought my DVM50U about 8 months ago for my trip to Hawaii. I was thrilled with it's size, features and video quality. I used it for that trip, but had some problems so I sent it in to be serviced. They fixed one problem (my sound was tinny and sometimes squealed), but not the video problem. I got it back, and when I opened the box, it was now recording red as hot pink. This was for Christmas, so my Christmas videos are pink and green. Note, that this is only a problem after I get it back from them - and starts as soon as I remove it from the box. I also noticed that I can't display only the date and time. I can only either display nothing or display date/time/timecode/speed/sound info. So I send it back reiterating the video problem it had already been in for, as well as the 2 new problems that it had immediately upon receipt of it after they fixed it the first time. Guess what, they charge me $80 and say they can't find anything wrong with it. I take it out of the shipping box and it is still showing red as pink and still won't display date/time. For the second time, I get it back with the problems still there. I wonder if they really even looked at it at all. All you have to do is turn it on and look at something red to see that it is showing up as a fuscia/pink color. So I've spent nearly $1200 and I can't use it in the condition it is in . And I don't want to send it in again for another $80 trip where they don't find any problems. I can not recommend this camcorder with service like this. I have emailed them and gotten no response too.
Strengths: Size, features, digital video Weaknesses: Expensive, poor quality, bad service with repairs Similar Products Used: Sony camcorders. Customer Service: I haven't received a response to emails.
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